Vacuum packaged transport! Cannot be quickly fluffy – Due to the thick mattress topper queen needs to be packed after vacuum compression, coupled with a long transportation time, it may not be able to quickly bounce back to the thickness on the picture when you receive the mattress topper. Please wait for 24-48 hours. At the same time, you could dry or clean it and then air it completely. The padding inside the mattress topper could be more fluffy and help the plush mattress topper regain its thickness. If the mattress topper is still not thick enough, please contact us! Will reply to the message within 24 hours! Thick and Extreme Comfty: The thick mattress topper queen is filled with 3D snow down alternative fill, providing extreme support and softness for the back pain. The high-density fiber filling material could well help the internal circulation of the down mattress pad, provide the function of heat dissipation. Deep Pocket and NO-SLIP: Compared to other mattress topper, the pillow top mattress topper queen size has 8-21inches of pockets, which can be used for different thickness mattresses, suitable for bedrooms, guest rooms, college dormitories, travel, guest bedroom, master bedroom and hotel. This deep pocket design prevents the mattress pad queen from moving side to side, for side sleepers，and the pocket design is easy to disassemble and wash, and the installation is also very convenient to provide you with the maximum convenience.